EVISU Online Store

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Size & Wash Guide


COLOR: Jaspe Indigo




Shipping Costs

Hong Kong
ServiceShipping costDelivery
Local courier Actual shipping cost calculated and charged at checkout 1-2 working days
Rest of the World
ServiceShipping costDelivery
FedEx, EMS Speedpost, S.F Express Actual shipping cost calculated and charged at checkout 2-7 working days


Shipping Terms

All our orders are shipped within or outside Hong Kong. For worldwide delivery, we use FedEx, EMS Speedpost and Shun Fung (S.F) Express.

Our shipment is from Monday to Friday (except Public Holidays). Orders placed on Friday, Saturday and Sunday will be processed on Monday morning. We shall declare the exact value of the order(s) purchased as per invoice. The delivery timeline is provided as reference only. We do not take responsibilities for any delays caused by payment authorization or delays arising due to customs clearance procedures at destinations. All orders require a signature upon delivery.

If orders cannot reach the customer’s delivery address, due to wrong information provided by customers or non-compliance with import requirements at destination countries, we will return the order(s) back to Hong Kong under possible resolutions. All expenses incurring due to this will be deducted from the refund, if any.  

Return of Faulty or Damaged Items

All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us at shop@evisu.com within 24 hours with your order number for a return authorization. All return items should return to us within 15 days of confirmation. Any problem reports made after 24 hours will not be honoured.

  • Your full name, address and postcode
  • Your order number (EVISU ONLINE# + numbers)

All items must be returned in the same conditions as sent, in the original packages and have all original hanging tags, Return Guarantee Tag, extra buttons, hangers, plastic wrap, if any. Please state that the parcel is a 'returned Item'.  

Upon receipt the returned item(s) we will send back the correct item(s) to you. The shipping cost of sending incorrect / faulty & damaged item(s) will be fully refunded. Shipping, taxes and duties’ costs on replacing faulty or damaged item(s) will not be charged to you after the initial delivery.  

EVISU reserves the right to refuse returns that are sent without the Return Authorization Number and proof of postage.

Customer Service

For queries relating to products, sizing, returns and/or exchanges, please email shop@evisu.com

Customer service by phone is available between 10am and 6pm (GMT +8 hours) from Monday to Friday (except Public Holidays).

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